Managed Security Services
EDR/XDR Management
Improve endpoint visibility, reduce dwell time, and standardize response actions across your fleet—through a technology-agnostic operating model aligned to your risk and compliance requirements.
Service Overview
Managed endpoint detection & response—built for operations
We help you operate EDR/XDR as a measurable security function: alert triage, investigation, containment, and continuous improvement—integrated with your SOC/SIEM and IT workflows.
What we cover
Endpoint onboarding and health monitoring, policy baselining, detection engineering and tuning, alert triage and investigation, containment actions, and response coordination with IT.
Approach / process
Discover & baseline → onboard endpoints → tune detections → run daily operations (triage/investigate/contain) → improve with threat intel and lessons learned.
Deliverables
Operational runbooks, tuned detection policies, incident tickets with evidence, monthly service report, and an improvement backlog prioritized by risk.
Technology-agnostic capabilities
We can operate most leading EDR/XDR platforms and integrate with SIEM/SOAR/Ticketing. If you already have a tool, we optimize it; if not, we help you select and deploy the right fit.
Operating model details
Clear expectations for onboarding, SLAs, reporting, and optional enhancements.
Onboarding requirements
Endpoint inventory (OS versions, locations), admin access for deployment, network egress allowances, identity source (AD/Azure AD), and your incident escalation contacts. We also confirm scope (servers/workstations), exclusions, and maintenance windows.
SLAs / response targets
We define severity-based targets for triage and response coordination (e.g., Critical/High/Medium/Low). Targets depend on coverage hours and your change-control constraints; we document them in the operating handbook and review quarterly.
Reporting cadence
Weekly operational summary (optional) and a monthly service report covering alert volumes, top detections, confirmed incidents, response actions, endpoint coverage/health, and prioritized recommendations.
Deliverables you can use for audit evidence
Monthly reports, incident records with timestamps and actions taken, endpoint coverage metrics, and documented procedures/runbooks—useful for ISO/IEC 27001, SOC 2, PCI DSS, and local data protection expectations.
Optional add-ons
24/7 coverage, threat hunting, SOAR playbook automation, SIEM integration and correlation rules, compromise assessment, and incident response retainer alignment.
Tools we support
We are platform-agnostic. We can operate your existing EDR/XDR and integrate with common SIEM/SOAR and ticketing systems. Specific tool validation is confirmed during scoping.